Jetstar is defending its decision to boot a family off a flight from Bali. Here’s why
The faces of this family have gone viral, after Jetstar passenger, Vincent Bamforth filmed them as they were escorted off flight JQ123 on Jan 10.
The family is seen picking up their belongings and shown the door on the flight scheduled to fly from Bali to Adelaide.
Bamforth posted the video on Facebook, and it has received over 100 shares and over 300 comments - many viewers writing to express their outrage at the airline for making the decision to give the anonymous family the boot.
Jetstar is defending its decision to expel the family from the flight.
Speaking with News.com.au, a Jetstar spokesperson said the passengers were kicked off the flight because they were refusing to take their allocated seats.
“We had customers board a flight from Bali to Adelaide overnight who had taken other passengers’ seats and refused to move to their allocated seats,
“The passengers refused to follow numerous requests from our crew so the captain decided that they would not travel on that flight.
“Like all airlines, our customers are allocated specific seats and we can’t have a situation where passengers sit wherever they like. This causes disruptions to other customers and delays the flight departing.”
The spokesperson also said the family booked a flight on a later service.
“Passengers must be seated in their own allocated seats according to the flight manifest for take-off and landing.”
One passenger who saw the whole thing reckons the flight crew “overreacted”.
“I was on that flight and the flight attendant overreacted they didn’t refuse to sit like Jetstar say they just questioned why the seats were the way they were and they couldn’t sit alongside their family.”
Being in your allocated seats for take off and landing is a safety procedure which all airlines adhere to.